Help from Zap in Teams
Modified on: Mon, 4 Oct, 2021 at 2:10 PM
To become a Mastermind of one or several categories, your organization must give you that authority. If you are a Mastermind you will be able to answer your teammates’ questions. The more questions you answer each week, the more points you get.
When a colleague asks a question, Zap, our Artificial Intelligence, will alert you through a notification in Teams: "A person has questions and needs your help to solve them, do you dare? You can answer at your convenience by typing “Show questions”
To help from Teams, follow these simple steps:
Log in to Zap in Teams
Type "Show questions" and Zap will show you the pending questions in the categories you manage.
If you have more than one question, click above each question or via the "+" button:
If you know the answer, type it in and click the "Send" button.
If you don't know the answer, click on the "I don't know" button.
If other people in your organisation have answered the outstanding question(s), Zap will send you the following message in Teams: "There are no questions to be answered. Someone in your company has already taken care of the outstanding question(s). One less thing :)"
If the "Validate other masterminds' answers" functionality is enabled, when another sage validates your answer, Zap will send you a message in the "News" section of the App and you will be able to access the question. Currently, this notification is not available in Zap in Teams.
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