In the Knowledge Dashboard you will be able to download, in excel format, different lists of users. 

There are two Excel files with different information about the inactivity of users:


“Lost & Found people" list

"Inactive users" list


“Lost & Found people" list


In this excel you will be able to meet:

  • Those people who have stopped training, along with the number of days they've been out of training. They are people with more than two days of inactivity

  • Those people who are inactive in training, along with the number of days they have not logged in to the App, that is, without logging in. (Matches the list of "Inactive users")

  • Those people who have never logged into the App, i.e, they have never logged in. Super interesting!

  • The people active in the training, obviously, do not appear in this list


To access this list, within the training Knowledge Dashboard:

  1. Click on the "People" button in the menu at the top right

  2. Find the folder on your PC where you want to download the excel and click on "Save"









Note: The data in this excel is dynamic, i.e. even if the training is finished, time will influence the results. To adopt communication strategies about the different inactive groups, we recommend to review this excel when the training is active.


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"Inactive users" list


They are those people who have not participated in the training, not even on one day, and who have not answered, neither correctly nor incorrectly, to any question. In other words, they have not yet started training.

 

To access this list, within the Knowledge Dashboard of the training:

  1. Go to the section Activity, in the column "Inactive"

  2. Click on the “Show Inactives" link to open a new window

  3. A list of "Inactive Users" will be displayed on the top right

  4. Click on the "Downward arrow cloud" button at the top right

  5. Find the folder on your PC where you want to download the excel and click on "Save"









Note: If you want to send a notification (email or push, depending on whether they're logged in or not, respectively) to this group of people, in the "Inactive users" list:

  1. Click on the "Envelope" button at the top right

  2. In the pop-up window you will see the following fields:

    1. Configurable fields: User and Training. You can include a simple html code for each user to receive their personal information

    2. Message: Write the message. Click on the lower right corner, if you need to enlarge the "Message" field for a better visualization

  3. Click on the "Send" button to send or on the "Close" button to cancel


Check out our article Create a notification


Check out our articles in the Knowledge Management section to discover and understand how to manage your organization's knowledge in Zapiens.


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