If your organization has given you the power to be a mastermind in Zapiens, congratulations! With this new functionality, Zap learns and acquires knowledge about your organization in a more rigorous way


Advantages of the new answer validation process:  

  • Zap's knowledge about your organization increases in a more rigorous way. Zap now learns from previously validated knowledge, that is, it needs at least one other person to confirm that the answers are correct.   

  • Collaboration among masterminds increases, now you will know the answers provided by other colleagues when you manage categories in common and you can give your opinion about them.     

  • Users receive more truthful answers to their questions. 


When a Mastermind in your organization answers a question in a category you manage together, Zap will send you the following push notification "Hey, what do you think of this answer?"

To validate your colleagues' answers, follow these simple steps:  

  1. Access Zap, found in the center of the Lower Menu

  2. Zap will greet you and ask you what you want to do 

  3. Click on "Help"

  4. If you have more than one unvalidated question, swipe left to access them 

  5. Click on a question 

  6. Click the "That's correct" button to validate the answer or click the "I don't know" button if you did not know the answer. In both cases, the question will disappear from the "Help" section. Zap, our Artificial Intelligence, will send a push notification to the person who created the question to see your validation.  

  7. Keep answering questions and/or validating answers if you have any pending questions. 

  8. Click the "X" at the top left to exit the questions

  9. Click the "X" button at the top left to exit Zap







Note: In the web version of the App, if you have more than one answer you will be able to access them by using the right or left arrows on the keyboard.


Some important clarifications about the process of validating answers:  

  • To validate answers, the Masterminds have to manage categories in common

  • Questions related to categories managed by a single Mastermind do not require validation

  • Questions related to categories managed by only two Masterminds can be validated through the "That’s correct" button in the App 

  • When the other Masterminds in a category have clicked the "I don't know" button from the App, the answer is automatically validated

  • Questions answered from the Administration Area do not need to be validated by other Masterminds. They are automatically added to Zap's knowledge   

Note: when a red dot appears next to Zap, it means that Zap has something new for you


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