At Zapiens, we classify questions into different types to ease their management. You can access this classification in the "Questions" section on the left side menu.
Remember that if a list has no questions, it will not be shown in the Administration Area. For example, if nobody has reported a question or you have managed all the reported questions, the list of "Reported" questions disappears.
These are the types of questions:
Reported
Without answer
With only one answer
Completed
Reported
These are those questions on which users claim to disagree. From the App, they use the "I disagree" button. The question and the message of the user or users will be shown in the "Reported" section. Users in the App can report questions during trainings, while memorizing, when they ask Zap or when they receive an answer from a Mastermind.
These reports help to ensure that questions and answers are reviewed, improved, clarified and/or supplemented with Training Pills. In addition, users, upon receiving the review message, will feel heard and will be more committed to use the App.
Check out our article Managing Reported Questions
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Without answer
These are those questions asked by users to Zap, for which it has not found an answer and has sent it to a Mastermind.
Masterminds can manage the unanswered questions from:
The App, check out our article on Help
The Administration Area, check out our articles on Managing Questions Without Answer and Managing unvalidated questions